What We Collect and Why
When you open an account with us, we collect the information needed to run it: your name, contact details, and the payment method you use — whether that is Touch 'n Go eWallet, Boost, or GrabPay. Transaction records are kept to process deposits and withdrawals accurately
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and to meet the record-keeping obligations that apply where local law permits us to operate. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to make the mobile experience work properly across sessions.
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If you switch from your phone to a desktop mid-session, that continuity depends on session data we hold temporarily. We do not sell your personal information to third parties. Data shared with payment processors like Touch 'n Go eWallet or Boost is limited to what those
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processors need to complete your transaction. Retention periods vary by data type: account records are kept for as long as your account is active and for a reasonable period after closure; session logs are held for a shorter window. Access to this platform and its services
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depends on local law and is available only where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.